Help for Suppliers: System mails were not received

Situation:
A supplier has reported that they did not receive system emails from Futura Smart (for example, the invitation to a request).

As the purchasing party, you can take the following steps:

In this case, you should first ask the supplier to check their spam folder. If the automatically generated system emails are not in the spam folder either, this is usually due to the supplier’s email server settings.

In such cases, either you as the purchasing party or the supplier can contact the Futura Support Team and request that the system emails be forwarded from or to an alternative email account.

The supplier should also ask the administrators of their email server to adjust the settings so that emails sent from the address noreply@futura-cloud.com can be successfully delivered in the future.

Steps at a glance:

1. Check spam folder

2. If no emails are found, review the email server settings

3. Purchasing party or supplier contacts the Futura Support Team to request forwarding of system emails to an alternative email account

4. Have the email server settings adjusted so that future emails can be delivered

Do you have questions about FUTURA Smart? You can find many answers to your questions here in this Support Center. If you do not find what you are looking for on these pages, you can count on our support by e-mail and phone free of charge*:

Phone: +49 611 33 460 560 | Phone from the USA: 833 657 1575
(Mon-Fri, from 8:00 a.m. to 18:00 p.m. – Central European Time)

Email: support@futura-solutions.de
Online: Support Center for purchasers | Support Center for suppliers

(*free of charge: Charges may apply for a metered connection via telephone or Internet.)